FAQ– Frequently Asked Questions

Quick answers. No fluff.

Contents

  1. General
  2. How does it work
  3. Payment
  4. Tech & Logistics
  5. Academic support

👥 General

  • Who is The Med Den for?
    • UK med/dent applicants (school leaver + grad)
    • GCSE/A-Level students (Science + Bio)
    • Parents, teachers, and schools
    • Anyone who wants affordable, expert support
  • Is it all online?
    • Yes — everything is remote via Zoom, email, or Messenger
    • No travel, flexible scheduling, UK-wide access
  • Do you support dentistry too?
    • Yes — Dr Omar received offers for both
    • PS, interviews, and entry strategy overlap heavily
  • How is it so cheap?
    • We have kept overheads low, we keep things streamlined and this has allowed us to keep the costs to you low

🙋‍♂️ How does it work?

  1. Packages
    1. You can select the package you want, payment is via STRIPE or CALENDLY (if booking Zoom meeting)
  2. Personal Statements
    1. For personal statement reviews - these are to be drafted before being sent to me for review. I will then send back with advice and edits.
  3. Mock Interview’s
    1. If needed links will be sent (either CALENDLY or ZOOM directly) asking to book if the Zoom calls are within your package
  4. GCSE/A level
    1. Once purchased you will be able to book in and pay via the CALENDLY app
  5. Its that simple

💳 Payment

  • How secure is STRIPE?
    • We use it for the Calendly app too
    • Both are established and extremely common
    • Stripe is classed as a PCI Level 1 service provider, the highest level of certification, meaning it adheres to strict security standards to protect sensitive financial data - more information > here
  • Do you offer discounts?
    • Occasionally keep an 👁️ out
  • Refund policy?
    • Digital products: non-refundable
    • Sessions: refundable or re-schedulable with 24+ hrs notice
  • Can I pay in instalments?
    • Yes, Stripe this (select Klarna for example)

🖥️ Tech / Logistics

  • Do I need Zoom?
    • Yes — most sessions are run via Zoom
    • Free to use, works on all devices
  • Can I join from my phone?
    • Yes — just ensure stable WiFi and a quiet space
  • Can parents attend sessions?
    • Yes — especially for GCSE students or first-timers
    • We encourage transparency and collaboration

📚 Academic Support

  • What’s in a personal statement review?
    • Tracked edits
    • rewrite guidance
    • structure feedback
  • How do mock interviews work?
    • Panel or MMI format depending on your uni
    • Timed questions, verbal feedback, optional notes
  • What if I haven’t started my application yet?
    • Even better — we’ll help plan work experience, timelines, and avoid errors early on
  • Do you offer UCAT help?
    • Yes — contact us for more information

🤝 Still not sure?

Contact us here or Message use using the Green Bubble (bottom right)